We deliver excellent customer service for our customers

Edge reception

Customer Service ExcellenceCustomer service excellence is at the heart of what we do and we’ve just received official accreditation for it!  At Sport and Physical Activity, we want everyone who comes into contact with the services we deliver to receive an excellent and memorable customer experience.

Sport and Physical Activity is part of the University of Leeds’ Commercial and Campus Support Services (CCSS) and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Service was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”

Head of Sport and Physical Activity, Suzanne Glavin said: “We as a Service are delighted to have acknowledged, through this accreditation, our customer-centric approach to providing excellent services. We are particularly pleased that the inspection has highlighted our efforts to include as many students, staff and local community as possible, in supporting them to be active and engage in sport in the way that they want to take part”.

The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction.  CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.

The Service was praised for:

  • In-depth understanding of its current and potential customers
  • Customer insight about customer groups to better understand their needs and preferences.
  • Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
  • Reliable and accurate methods to measure customer satisfaction.
  • Analysing and publicising satisfaction levels of its customers
  • policies and procedures that support the right of all customers to expect excellence levels of service.
  • We have made arrangements with other providers and partners to offer and supply coordinated services
  • Developed coordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.

Richard Hamilton, Customer Service Excellence Manager commented: “Following well-coordinated preparations, CCSS at the University of Leeds was completely ready to complete its assessment against the national quality mark for excellence in customer service.  This was a large project, requiring consistency across several diverse services.  The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development.  Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”

Easter Weekend Opening Hours

The Edge

Start planning your workouts over the Easter holidays now!

The Edge will be open at the below times over the Easter holiday period:

  • Date
  • Thursday 18th April 2019
  • Friday 19th April 2019
  • Saturday 20th April 2019
  • Sunday 21st April 2019
  • Monday 22nd April 2019
  • Tuesday 23rd April 2019
  • Facility Opening Hours
  • Normal opening hours
  • 10:00 – 17:00
  • 10:00 – 17:00
  • 10:00 – 17:00
  • 10:00 – 17:00
  • Normal opening hours

Please note that on days with reduced opening hours, all Edge Club and Edge Club Extra members will have full day access.

Parking will be available at any time for customers on days with reduced opening hours (19th April – 22nd April). Members who have registered their car can benefit from unlimited parking during these days, and all other members or pay as you go customers can use a 3 hour free parking code at any time during these days.

More information about campus car parking can be found here.

Brownlee Centre Festival of Running Round Up

Child running over the finish line

Competitors setting off

The inaugural Brownlee Centre Festival of Running, on Sunday 3rd March, saw over 250 runners compete across a multitude of distances on the University’s cycle circuit. Ranging from one mile right up to 20, we welcomed a wide variety of ages and abilities; some hunting PB’s or racking up long training miles for marathons, others competing for the very first time!

Sunny conditions in the morning made for PB’s aplenty in the 1 mile, 5k and 10k races. 14 staff and students from the University’s Couch to 5k group completed their 5k graduation run on the day, with Anna Thompson finishing as first lady in a time of 24.54! The rain set in in the afternoon but this did not dampen the spirits of our runners, or our marshals with plenty of dancing, singing and cheering going on until the last competitor crossed the line.

 

Andrew Lockwood, the race organiser said;

“The cycle circuit lends itself perfectly to safe, off-road multi-lap racing. We are really encouraged by the success of our first event and will be looking to build on this for our next one!”

Celebrating finishing the race

Particular thanks go out to our energetic, all-singing, all-dancing team of volunteers and to RaceBest for their professional race timing. All money raised from the event goes towards our international sport development project, Gryphons Abroad; which aims to change the lives of children and young people in South Africa through sport & physical activity.

 

1 Mile Winning Times5k Winning Times 10k Winning Times Half Marathon Winning Times 20 mile Winning Times
1st male – Richard Sutor, Chapel Allerton Runners, 5.431st male – Martin Roscoe, Leeds City AC, 18.591st male – Jamie Rutherford, Totley AC, 34.271st male – Mark Smith, Horsforth Harriers, 1.16.561st male – Tom Needham, Bingley Harriers, 2.09.15
1st female – Daphne Jacob, Abbey Runners, 7.371st female – Anna Thompson, 24.541st female – Rachel Lundgren, Hallamshire Harriers, 37.211st female – Jenny Wade, Skipton AC, 1.36.381st female – Helen Brant, Saltaire Striders, 2.53.41

Full results for each race can be found here:
1 mile: https://racebest.com/results/9yze4
5k: https://racebest.com/results/raarz
10k: https://racebest.com/results/fhsc8
Half Marathon: https://racebest.com/races/hkf2w
20 mile: https://racebest.com/results/a8vkf

If you would like to see more photos of the event, check out our Facebook page.

 

What’s happening at The Edge in 2019

Make 2019 your fittest year yet with our incredible challenges and courses. 

This 2019 we have loads of exciting opportunities for you to boost your health and fitness and some great events for you and your friends to train towards.

  • 3 March is our Brownlee Centre Festival of Running. Brave the new year elements and get training for an event of your choice ranging from 1 to 20 miles. Find out more here. 
  • We have two of our most popular fitness courses returning; Self Defence and Women Only Strength Training start back week commencing 4 March. Find a four week, 1-hour course to suit you. Find out more here. We even have future course dates advertised running up until November 2019 if you can’t make the March ones.
  • 29 & 30 March is the annual, nationwide Swimmathon event, with two events hosted here at The Edge. Sign up and swim distances from 400m to 5k. Sign up here. 
  • A date for your diary! Our annual Adamons Bequest Fitness Challenge returns on Thursday 21 March with £1,000 prize money up for grabs for the fittest University Students. Prizes for University of Leeds Staff and Public Edge members as well. More information to follow shortly. To register your interest please drop us an email here.

Also, make sure you are following us on social media as we’ve got loads more workout videos planned to inspire your sessions and ensure your technique is correct.

Class Updates

Classes

To check our class timetable, please click here. Members can book onto classes up to 2 days in advance, from 6:00am using the online site, and bookings over the phone on 0113 343 5095 or in person at The Edge can be made from 6:30am.

 

Class changes

Saturday 19th January there is no Pilates class with Naomi 09:45 – 10:45 or Zumba with Jo 10:45 – 11:45

Sunday 27th January there is no Virtual Spin at 15:00, 17:00, 18:00 and 19:00.

 

We apologise for any inconvenience caused.

If you cannot attend a pre-booked class, please remember to cancel your place so that another customer can take advantage of this.

 

 

 

 

 

Free Weights Room Closure

The Edge

The free weights room will be closed for the below periods of time over the university exams period. We apologise for any inconvenience caused.

 

Monday 14th January08:45 – 11:15 & 13:45 – 16:15
Tuesday 15th January08:45 – 11:15 & 13:45 – 16:15
Wednesday 16th Janaury08:45 – 11:15 & 13:45 – 17:15
Thursday 17th Janaury08:45 – 11:15 & 13:45 – 17:15
Friday 18th Janaury08:45 – 11:15 & 13:45 – 16:15
Saturday 19th Janaury08:45 – 11:15
Sunday 20th JanuaryOpen
Monday 21st Janaury08:45 – 11:15 & 13:45 – 16:15
Tuesday 22nd January08:45 – 12:15 & 13:45 – 16:15
Wednesday 23rd January08:45 – 11:15 & 13:45 – 16:15
Thursday 24th January08:45 – 12:15 & 13:45 – 17:15
Friday 25th January08:45 – 10:15
Saturday 26th JanuaryBack open as normal

 

 

 

 

BBC Filming at The Edge

Fitness Suite

Next week BBC breakfast will be coming to film at The Edge. This will be taking place at the following times;

  • Tuesday 15 January, 7.45pm – 9.15pm
  • Wednesday 16 January, 6.00am – 9am

During this time the BBC will be interviewing people in the fitness suite and pool area, these will be short 5 minute interviews a couple of times each hour. While they do these interviews anyone exercising in the background may be shown briefly. If you would not like to be captured in this filming then please inform a member of staff who will be happy to help and will ensure you are not filmed.

As a result of this filming we will be opening the fitness suite 30 minutes early on Wednesday 16th January so please come down and make use of the early start for your workout.

If you have any queries about this then please contact us on pedspl@leeds.ac.uk

 

 

 

Brownlee Centre Festival of Running

Brownlee centre festival of running text with a pair of trainers

Entry for the event has now closed as all places have been filled.

Come join us on the 3 of March 2019 for a fun festival of running, for all ages and abilities, at our fantastic Brownlee Centre at the University of Leeds.

Our unique event takes place on our closed-road 1-mile cycle circuit and offers runners a multitude of different events to enter – from a 1 mile race all the way to 20 laps of our circuit in the 20 mile event. You can race and run where current and next generation Olympic champions train!

The Event

On the day, there will be music and performances to provide the fun festival atmosphere. There will also be a marketplace with food and drink available, as well as pop-up shops for all your running needs. The closed-road circuit provides a unique opportunity for those PB hunters and those preparing for a spring marathon.

The event also caters for those who wish to do something a little shorter with races at 5 and 10km. You can even take it steady with a 1-mile race and spend more time cheering on competitors and unwinding.  

All finishers will receive a goody bag and a commemorative medal. There will be prizes in all distances, and hopefully a few PB’s to be found along the way!Cycle circut with brownlee centre building behind

The event will also support an international sports development programme, Gryphons Abroad – supported by the Bambisanani Partnership. A contribution from your race fee will go to the project which changes the lives of young people in South Africa, in particular through the purchase of bikes, bike equipment and educational materials.

You can find out more about this amazing programme here.

Date: Sunday 3rd March

Time: 11am start (First event off)

Venue: The Brownlee Centre – Bodington Playing Fields

Information and entry fees

Day/TimeDistanceCostBook
Sunday 3rd March, 11:001 Mile. Age: 4+ (children must run with a parent/guardian)£8.00 affiliated, £10.00 non-affiliatedEnter here
Sunday 3rd March, 11:155 km. Age: 11+£10.00 affiliated, £12.00 non-affiliatedEnter here
Sunday 3rd March, 11:15 10 km. Age: 15+£17.00 affiliated, £19.00 non-affiliatedEnter here
Sunday 3rd March, 12:30 Half Marathon. Age: 17+ £22.00 affiliated, £24.00 non-affiliatedEnter here
Sunday 3rd March, 12:30 20 Miles. Age: 17+£27.00 affiliated, £29.00 non-affiliatedEnter here

Swimming Pool Updates

The Edge

From time-to-time we have to make changes to the current swimming pool timetable. All swimming pool updates will appear here;

  • Wednesday 27th March – 5pm – 6pm. 2 Lanes of the pool will be used for Lifeguard Training
  • Friday 29th March – 7pm – 10pm. 6 Lanes of the pool will be used for the Charity Swimathon Event
  • Saturday 30th March – 3pm – 6pm. 6 Lanes of the pool will be used for the Charity Swimathon Event
  • Sunday 31st March – 5:15pm – 8pm. Leeds Sharks will not be on, therefore full lane swimming will be available at this time.

Peak Times

Peak times occur between the hours of 12:00 – 14:00 and 16:00 – 19:00 on weekdays.

School Hire

Please note that for some School Hire sessions that will be taking place during the week, the depth of the pool will be altered, with the pool floor raised to 0.9m. The separate male and female changing areas within the Village Changing Area will also be closed.

The Edge wins ‘Education Facility of The Year’ at the National Fitness Awards 2018

We are proud to announce that Sport & Physical Activity, The Edge has won ‘Education Facility of The Year’ at the National Fitness Awards 2018.

The National Fitness Awards is an annual event which recognises excellence and achievement in gyms throughout the country. The Education Facility of the Year category is aimed at gyms which are based within a school or college or on a university campus.

The University of Leeds beat some stiff competition from six other shortlisted institutions including Coventry University and the University of Edinburgh

Shortlisted gyms have all been scored on being able to offer a  wide range of excellent facilities, with staff engaging with students, staff and the wider community; successfully spreading the positive word of health and fitness to the younger generation. Judges have shortlisted Sport & Physical Activity and scored The Edge highly based on the rage of equipment and group classes available, as well as how as a service we are able to support a range of sports clubs and elite athletes, and how The Edge facility enhances the experience of those living and working on campus.

Suzanne Glavin, Head of Sport & Physical Activity had to say …

“I’m delighted for the whole team who work tirelessly to provide a great experience for all our users. It’s especially pleasing that the award recognises not just the range of our facilities but how we engage students, staff and the community and how we are successfully spreading the word about health and fitness. This effort is in line with our new joint emerging plan “Do What Moves You” which will be published in January 2019″.

This fantastic achievement builds on The Edge being runner-up in the ‘Group Exercise Gym of the Year’ at the 2017 awards.

National Fitness Awards’ event director Judith Halkerston said:

“All our winners have had an arduous journey to this point – the standard of entries seems to just get stronger year on year and every facility that walked away with an award should be extremely proud”.