University of Leeds Hosts World Cup Cricket Teams

Sri Lankan Cricket Team Playing at Weetwood

The University of Leeds Sports Park Weetwood was used as a training ground for many of the international teams during this year’s Cricket World Cup. It played host to world-class teams including England, Sri Lanka and the West Indies, where teams trained in between matches.

It was a huge privilege for Sports Park Weetwood to be chosen as a training ground. Our facilities looked fantastic, a credit to Dave Thackeray and his grounds team. Head of Sport, Suzanne Glavin said;

“Providing our sports facilities for visiting world-class international teams is a real opportunity for us to promote globally, in addition to creating valuable new working relationships around education, sport and global exchanges for the betterment of both our staff and students. It was lovely to receive feedback from Chandima Mapatuna, Head of Sri Lanka International Cricket that Sports Park Weetwood was a quality training venue, the hospitality was fantastic and the University catering was the best they had in the entire six weeks of touring.”

The Sri Lankan team have fed back that they are interested in bringing the Sri Lanka International programme to the University in future years.Sri Lankan Cricket teams playing cricket at Uni of Leeds Sports Park Weetwood

This year’s Cricket World Cup has seen some incredible sporting moments, with the Emerald Headingley Cricket Ground hosting a handful of fixtures including; England v Sri Lanka on the 21 June, Pakistan v Afghanistan on 29 June and Afghanistan v West Indies on 4 July.

This is not the first time that the University of Leeds has been chosen by high profile international sports teams, proving the role that sport plays in reaching global markets and supporting the University’s international focus.

  • The Chinese Olympic team used the University as a base before London 2012.
  • Sports Park Weetwood was chosen as a training ground by the Australian Schoolboys Rugby League team.
  • Only last month the University played host to the MCCU V Yorkshire first class cricket match.
  • The Edge was used by the Canadian wheelchair rugby team as a training camp prior to the 2012 Paralympics.
  • The Edge was used by the North Queensland Cowboys rugby team in preparation for the Dacia World Club Challenge in 2016.
  • And Sports Park Weetwood has also hosted the England, rugby union Six Nations Training squad in previous years.

We went up to capture the Sri Lankan team in action – check out our Facebook album to see the rest of the photos.

Gryphons Abroad Football Shirt Collection

Gryphons Abroad Plane

Gryphons Abroad is our international volunteering programme. Each year, students and staff from the University of Leeds travel to South Africa to deliver a life changing project. We aim to raise aspirations through activity and leadership, working with hundreds of children. Additionally, this project is delivered at part of the Bambisanani Partnership Charity.

This year, we have been collecting football shirts to give to the five schools we’re working with. We had a fantastic donation from the University of Leeds Women’s Football Club, who donated their whole playing kit. Also, a special mention goes to eight year old Murphy, who has collected over 170 football shirts for Gryphons Abroad.
He was asked if he would like to donate one of his playing kits to the Gryphons Abroad scheme, and when he learnt that some children couldn’t afford to buy their own kit, he set up the campaign with the help of his parents.
They were hoping to collect around 25 kits initially, but the campaign grew and they now have more than 170 different kits, ranging from Barcelona to Carlisle United. 

To keep up with the campaign, check out Murphy’s Mission on Facebook. 

The students and staff will be travelling out to South Africa on Saturday 13th July 2019. To keep up with what’s happening, follow us on Instagram (@Leeds_Sport) for daily updates and stories from our volunteers.

Finally, if you’re interested in this once in a lifetime opportunity, apply to be a part of our 2020 team – applications close Friday 27th September 2019.

Top Class Cricket at The University of Leeds

The Leeds-Bradford MCCU Men’s Squad have had a very successful season and have been crowned 2018/19 MCCU Champions. Established in 2001, MCCUs are cricket academies which allow young aspiring cricketers to receive an unrivalled level of training and match-play whilst still furthering their education.

At the start of the season, many didn’t think they would do it. But, after a string of losses against county opposition, the MCCU squad had an incredible turnaround. Since those bad results in March/April, they’ve been on a great run of form.

They were level on points with Loughborough who they had to play in the title deciding match. Sadly the bad weather meant a wet ending to the MCCU Championship with no play possible between Leeds and Loughborough in the title decider. This meant that Leeds-Bradford MCCU finished top of the table and are the 2019 MCCU Championship Winners. 

Director of Cricket, Andrew Lawson with the MCCU Championship Shield

Picture credit: @cricketyorks (twitter)

The MCCU squad also finished as runners up in the BUCS National League. They were tied on points with Loughborough but came 2nd due to a worse overall run rate. They also narrowly lost in the BUCS Championship final on Wednesday to Oxford MCCU.
The women’s MCCU team finished 3rd in the BUCS Premier North after beating Edinburgh twice in the season. It’s been a fantastic season for the MCCU squads, with 11 University of Leeds students playing for the men’s team and 8 playing for the women. 

Leeds-Bradford MCCU squad photograph 2018/19

Picture credit:

For the University cricket teams, we’ve also had great successes this season: 

  • The men’s 1st team won their league and will be promoted to the North A
  • The women’s 1st team finished 4th in the Northern 1B
  • The men’s 2nd team avoided relegation and will stay in Northern 1A
  • The men’s 3rd team finished 2nd in the Northern 2B
University of Leeds Women's Cricket 1st team squad photo

Picture credit: @UOLWCC (twitter)

For more information about our cricket clubs, visit our webpage here.

Use 69 gyms nationwide at no extra cost

want free access to uni gyms across the country?

As part of the UNIversal Gym Membership scheme all staff and student annual premium Edge members can access 69 gyms nationwide at no extra cost.

This fantastic member benefit is perfect for anyone visiting friends or family across the UK who want to use the gym in a different city. It also means that students can use the University gym closest to them at home when back for the holidays.

How does it work?

  • Buy your staff or student Annual Premium Edge Membership online here
  • Pick up your UNIversal membership card from The Edge reception. Alternatively, if you aren’t in Leeds contact The Edge and get your membership card sent to your home address.
  • Take your student or staff ID card along with your UNIversal Gym Membership card to gain access to 69 University gyms across the UK

Can I get a UNIversal Gym Membership Card?

The UNIversal gym memberships are available to all staff and students who have an annual premium Edge membership.

If you’ve not got your Edge premium membership yet, buy it online now.

If you have any questions please email: to speak to a member of the team.

Which university gyms are included? 

For a full list of gyms included in the scheme and for more information, visit the BUCS webpage here.

Netball Success – On and Off the Court

University of Leeds Netball
The University of Leeds Netball Club are celebrating four awards after one of their most successful years to date.

Firstly, in February 2019, they were crowned winners of the Student Sport, Special Contribution category at the Leeds Sport Awards. They then went on to win ‘Club of the Year’ at this year’s Sports Colours Awards and Netball club captain, Annalisa Townsend was awarded the Gryphon Leadership Award for her outstanding efforts in steering the club.
Not to mention, a Leeds for Life citizenship award for ‘Project of the Year’ for their schools volunteering project alongside the Leeds Rhinos Foundation.

Netball club at the sports colours awards

Social Sport

The netball club have contributed over 500 hours of volunteering this academic year. This makes them one of our best clubs on campus for giving back.
On campus, social sport activators Anna Blake & Rosie Tate also delivered weekly social netball sessions at The Edge. These sessions enable students to play regular netball without the commitment of being on a team.

Being an activator helped me to improve my confidence & creativity. Each week we had to come up with fun, engaging ideas for the group.”

Rosie Tate, Netball Activator.

The University of Leeds also supports a huge social netball league with 36 teams competing each year. In order to run, a team of 20 volunteer umpires officiate 2 hours each per week during term.
Here’s what Elise had to say about her time as a Netball Umpire: 

Netball Umpire Quote - "Volunteering as a netball umpire for the past two years has been a great way to be more involved in a sport I love, and a fun way to improve key employability skills. I have been able to help other players enjoy netball as much as I do, as well as improve my confidence both individually and within a team."

New Opportunities

The netball club have been a driving force behind a new schools volunteering pilot in partnership with the Leeds Rhinos Foundation. Seven members of the club volunteered in local primary schools, delivering netball amongst other sports alongside the Rhinos. Each volunteer also committed to achieving their ‘Level 2 Principles of Coaching Sport & Physical Activity’ award to prepare them for their placement.

“The Gryphons into Schools programme has been a fantastic experience for myself and the other netball girls who volunteered. Participating in the schools programme has given me the confidence to do more coaching and take on any challenge. Whether you have done coaching before or not I would highly recommend it – not only because it’s a great experience, but because of the skill set you develop throughout.”

Annalisa Townsend, Club Captain.

Volunteers with school children

Their volunteering enabled over 3300 participations in netball to take place on campus and across Leeds this year. Furthermore, the clubs voluntary activities carried an economic value of over £3500.

The netball club have demonstrated a genuine passion for netball and created a culture of volunteering in the club in a relatively short space of time. Annalisa was the driving force behind all of this, influencing and supporting others to achieve more. They’ve really shown what can be achieved through hard work and commitment to others.”

Suzzi Garnett, Sports Volunteering Officer

Charity Work

In addition, the club have also dedicated time to charitable activities, such as the Christmas shoebox appeal, rainbow scrunchies during LGBT+ history month, as well as a joint social with Rugby League in aid of the James Burke Foundation and many more.

Finally, congratulations once again to the University of Leeds Netball Club on their achievements this year. As a result, they’ve already got 24 volunteers lined up to support various programmes next academic year.

netball volunteer on the side of the netball court

If your club or society is interested in volunteering you can check out our current programmes here.
Meanwhile, applications for our Gryphons into Schools programme are open – individuals from any sporting background can apply and applications close on Friday 21st June 2019.

For more information about the programmes mentioned or sports volunteering, contact:
Suzzi Garnett, Sports Volunteering Officer / 0113 343 1544.

100 Years of British University Sport

Cleckheaton Athletics, Women's 100m, 1974
This year marks 100 years of British University Sport (now known as BUCS). The University of Leeds was one of the original ten founding members.

Despite being called BUCS today, British University Sport began 100 years ago thanks to the formation of the Inter-varsity board of England and Wales in 1919.

Firstly, in February 1918, the Presidents of University Unions conference in Manchester called for the need to establish an ‘association’ to promote the development of sport at university. Afterwards, the Inter-Varsity Athletics Board of England and Wales held its first ever inter-varsity meeting consisting of nine universities.

Uni of Leeds Athletics Club, 1930

University of Leeds Athletics Club, 1930. Courtesy of the University of Leeds Special Collections.

Following on from this, in March 1919, the board formalised the first ever athletics meeting involving ten universities.
We are one of the ten founding institutions; alongside Aberystwyth, Bangor, Birmingham, Bristol, Cardiff, Liverpool, Nottingham, Manchester and Sheffield.

So, on the 28th May 1919, the first ever athletic meet took place in Manchester. Nine of the ten founding universities competed and this marked the official beginning of University sport in the UK.

In 1922, other sports added to the programme were hockey, association football, rugby union and swimming. If you want to read more about the history of BUCS and university sport, visit the BUCS website here.

University of Leeds Women's Hockey, 1912

University of Leeds Women’s Hockey, 1912. Courtesy of Frances Cook.

We’ve worked with the Alumni Office to gather historic photographs of our sports teams from the last 100 years (and more!). Have a browse through our Facebook album here.

Finally, if you have any memories or photographs of your sporting days at Leeds, please submit them to us via this form and we’ll share the best ones.

University of Leeds Devonshire Hall Football 1970-71

University of Leeds Devonshire Hall Football 1970-71

BUCS have launched a Hall of Fame and ‘100 People of University Sport‘ to commemorate the centenary of British University Sport.

Sports Colours Awards – Winners Revealed

A selection of silver trophies
The annual Sports Colours Awards took place on Wednesday 1st May in the University of Leeds Refectory.

There were over 250 guests in attendance, from a whole range of Leeds Sport clubs.

the stage in the refectofry with 'celebrate week' in gold ballons over the stage


We can now reveal the winners of each award category are: 

  • Social Leagues Team of the Year – CU Netball
  • Gryphon Leadership Award – Annalisa Townsend
  • Sue Jacklin Club Coach of the Year – Aidan Lewis (Football/Futsal)
  • Mike Brook Performance Coach of the Year – Steve Grime (Football)
  • Mike Brook Most Improved Team of the Year – Ice Hockey A
  • Chris Hatton Award for Most Improved Athlete – Damla Harmanci (Women’s Rugby Union)
  • Most Improved Club of the Year – Volleyball
  • Committee Member of the Year – Matty Powell (Squash)
  • James Burke Team of the Year – Women’s Ski Duals
  • Roberts Award for Most Outstanding Athlete – James Willstrop (Squash)
  • Club of the Year – Netball
netball club with their club of the year trophy and certificate


Congratulations to all the winners and all those that were nominated as well.

A big thank you to the hosts, all the presenters, The Refectory and of course, everyone that attended. We hope you had a fabulous evening.

Make sure to tag your photos with #LeedsColours19 on social.

Official photographs from the event can be found here.

First-Class Fixture at Sports Park Weetwood

MCCU vs Yorkshire Cricket Match

On Sunday 31st March – Tuesday 2nd April, Sports Park Weetwood played host to the Leeds-Bradford MCCU vs Yorkshire cricket match. It was the first time that Weetwood had hosted a first-class fixture and there was a real sense of pride and excitement in the air.Spectators Leeds MCCU Cricket vs Yorkshire Match

The grounds looked fantastic, a result of all the staff’s hard work in the week leading up to the event and although there was a chill in the air there was a great turn out of spectators enjoying a hot cup of coffee whilst watching the world class action.

The fixture was one of three 3-day matches against County teams for Leeds-Bradford MCCU. They began their season on the 26th March in a first-class fixture against Derbyshire and have since played Warwickshire at Edgbaston on 5th – 7th April.

It was a privilege for Weetwood to host such a high-profile event, a fantastic opportunity to highlight the MCCU programme and for any prospective students who may be interested in playing cricket at Leeds University to meet key members of the team.

Leeds-Bradford MCCU Cricket vs Yorkshire MatchEstablished in 2001, MCCUs are cricket academies which allow young aspiring cricketers to receive an unrivalled level of training and match-play whilst still furthering their education. They provide a pathway into 1st class county cricket and ultimately England with around a fifth of all English qualified players having been part of an MCCU centre of excellence.

Head of Sport, Suzanne Glavin said;

A huge thank you to Richard Robinson and his grounds staff and Gawaine Mackenzie-Hogg and his operational team at Sports Park Weetwood who made the staging of this important fixture for our University such a success.

With excellent outdoor sports provision and a focus on customer service excellence, Sports Park Weetwood is rapidly becoming the venue of choice for many sporting fixtures and performance training camps. Good luck to our Head of Cricket Andrew Lawson and our academy student players for the rest of the season.

Despite losing, the Leeds-Bradford MCCU team competed well against one of the strongest county teams in English cricket and we wish them the best of luck for the rest of the season.


Sports Colours Awards – Shortlist Revealed

The annual sports colours awards will be taking place on Wednesday 1st May 2019 in the University of Leeds Refectory.

The Sports Colours is our chance to celebrate the amazing efforts of our student athletes, teams, volunteers and coaches from our Leeds Sport Clubs.

celebrate written in black on a pink ballon

Over 470 nominations across the 15 different award categories were submitted, and we can now reveal the final shortlist for each award.


students at the sports colours awards


Club Colours
  • Lauren Walker – Athletics
  • Lucy Carroll – Badminton
  • Anna Daggett – Boat
  • Cormac Auty – Boat
  • Shairb X Mohammed – Boxing
  • Alasdair Sadler – Cricket
  • Oliver Grayson – Cricket
  • Emily Day – Cricket
  • Georgia Howard – DanceSport
  • Scott Reynolds  – Fencing
  • Clarissa Welsh – Fencing
  • Alistair Richards – Football
  • Amy Hunt – Football
  • Ellie Richards – Football
  • Holly Bartleet – Football
  • Lorna Williams – Football
  • Maria Ledezma-Viso – Football
  • Will Shaw – Golf
  • Daisy Broadbent – Gymnastics
  • Elizabeth Atkinson – Hiking
  • Jonathan Coney – Hiking
  • Joseph Lawley – Hiking
  • Sarah Organ – Hiking
  • Alex Cooke – Hockey
  • Charlie Saxby – Hockey
  • Daniel Williams – Hockey
  • Joel Haslam – Hockey
  • Josh Charge – Hockey
  • Alys Nichols – Hockey
  • Amelia Cookson – Hockey
  • Eleanor Lyne – Hockey
  • Ellie Brook – Hockey
  • Georgia Panayi – Hockey
  • Maz Rose – Hockey
  • Sadie Abel – Hockey
  • Sophie Sole – Hockey
  • Jennifer Bradley – Karate
  • Owain Johnson – Karate
  • Barbora Rozkopalova – Kickboxing & Krav Maga
  • Jessica Bradbury – Kickboxing & Krav Maga
  • Markyetta Hutchinson – Kickboxing & Krav Maga
  • Will Jones – Lacrosse
  • Caroline Griffin – Lacrosse
  • Anna Blake – Netball
  • Annalisa Townsend – Netball
  • Katie Miles – Netball
  • Lola Onasanya – Netball
  • Olivia Peacock – Netball
  • Rosie Tate – Netball
  • Florence Taylor – Polo
  • Nicholas Lithgow – Polo
  • Kayley Hau – Pool & Snooker
  • Danny White – Powerlifting & Weightlifting
  • George Milton – Rugby League
  • Isabel Birds – Rugby League
  • Simran Channa – Rugby League
  • Tommy Ferguson – Rugby Union
  • Will Joyce – Rugby Union
  • Alexandra Clarke – Rugby Union
  • Hannah Blount – Rugby Union
  • Phillipa Phelps – Rugby Union
  • James Allison – Sailing
  • Jess Hodge  – Sailing
  • Katie Spencer – Sailing
  • Amber Padfield – Skydiving
  • Will Dickens – Skydiving
  • Ellen Newman- Squash
  • Ellie Daly – Squash
  • Harry Maskell – Squash
  • Helen Burlison – Squash
  • Ophelia Pool – Squash
  • David Price – Swimming & Water Polo
  • Ella Mencel – Swimming & Water Polo
  • James Bevan – Swimming & Water Polo
  • Leah West – Swimming & Water Polo
  • Abigail Lence – Swimming & Water Polo
  • Jessica Fielder – Taekwondo
  • Charlotte Muir – Trampoline
  • Harry Sharman – Trampoline
  • Katherine Bradfield – Trampoline
  • Dave Rochelle – Ultimate Frisbee
  • Francisca Darko – Volleyball

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Full Colours

  • Alistair McLane – Badminton
  • Anisha De Silva – Badminton
  • Ashleigh Buck – Badminton
  • Jess Walker – Badminton
  • Kieran Wong – Badminton
  • Michael Sidwell – Badminton
  • Oliver Bowles – Badminton
  • Zayd Sheikh – Badminton
  • Ben Arthur – Boat
  • Matt Brigham – Boat
  • Holly Rayfield – Climbing
  • Kirsten Gray – Climbing
  • Yasmin Roberts – Climbing
  • Ailie Rennie – Football
  • Beatrice Fitzsimmons – Football
  • Bethan Davies – Football
  • Maria Ledezma-Viso – Football
  • Carlos Hollyman – Hockey
  • Henry Pymm – Hockey
  • Justin Brown – Hockey
  • Sam Apoola – Hockey
  • Emma Haley – Hockey
  • Henrietta Bamford – Hockey
  • Louisa Highwood – Hockey
  • Robyn Waugh – Hockey
  • Amber Brennan – Karate
  • Amelia Hall – Netball
  • Anya Wood – Netball
  • Lucy Hemsley – Netball
  • Dominic Bond – Pool & Snooker
  • George Milton – Rugby League
  • Harry Aaronson – Rugby League
  • Ross Muil – Rugby Union
  • Tommy Ferguson – Rugby Union
  • Ashley Ross – Rugby Union
  • Rosie Blount – Rugby Union
  • Christopher Guest – Snowriders
  • Jake Hauser – Snowriders
  • Robert Willis – Snowriders
  • Charlotte Davies – Squash
  • Tegan Younger – Squash
  • Carla Thornewell – Swimming & Water Polo
  • Rhys Aston – Swimming & Water Polo
  • Stephanie Williams – Swimming & Water Polo
  • Ed Beecher – Triathlon
  • Hollie Elliott – Triathlon
  • Jessica Fullager – Triathlon
  • Natasha Sinha – Triathlon
  • Oscar Barbour – Triathlon

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The White Rose Award Winners
  • Ailie Rennie – Football
  • Barbora Rozkopalova – Kickboxing & Krav Maga
  • Elise Middleton – Netball
  • Ellie Richards – Football
  • Geni Carter – Hockey
  • George Milton – Rugby League
  • Gianluca Guerriero – Judo
  • Jack Stirland – Football
  • Lucy Ridler – Rugby Union
  • Matty Powell – Squash
  • Niamh Donnelly – Football
  • Nick Barden – Cricket
  • Sarah Ward – Kickboxing & Krav Maga
  • Tommy Pritchard – Rugby Union

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The Gryphon Award Winners
  • Alice Hanton – Ultimate Frisbee
  • Caitlin Fox – Canoe Polo
  • Emily Potter – Ultimate Frisbee
  • Fionnuala Crosbie – Netball
  • James Willstrop – Squash
  • Jana Machacova – Triathlon
  • Joanne Pettitt – Netball
  • Josh Blower – Lacrosse
  • Kat Rowland – Ultimate Frisbee
  • Kate Waugh – Triathlon
  • Lewis Hammond – Canoe Polo
  • Lucy Hemsley – Netball
  • Michael McDermott – Pool & Snooker
  • Natasha Sinha – Triathlon
  • Rosie Blount – Rugby Union
  • Rupert Daniels – Ultimate Frisbee
  • Sam Dickinson – Triathlon
  • Tyler Smith – Triathlon
  • Xueting Chen – Taekwondo

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Social Leagues Team of the Year – Nominees
  • LawSoc Netball
  • CivSoc Netball
  • CU Netball

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The Gryphon Leadership Award – Nominees
  • Jordan Byrne
  • Sarah Ward
  • Mohsan Lin
  • Annalisa Townsend
  • David Price

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Sue Jacklin Club Coach of the Year – Nominees
  • Mark Luffman – Rugby Union
  • Aiden Lewis – Futsal & Football
  • Matty Powell – Squash
  • Ellis Pascal & Conor Meese – Women’s Rugby League

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Mike Brook Performance Coach of the Year – Nominees
  • Kym Smithson – Netball
  • Steve Grime – Football
  • Joan Young – Netball
  • Lydia Griffiths – Women’s Lacrosse
  • Robbie Moulding – Hockey

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Mike Brook Most Improved Team of the Year – Nominees
  • Men’s Water Polo 1’s
  • Women’s Fencing 1’s
  • Trampoline
  • Women’s Water Polo 1’s
  • Ice Hockey A
  • Men’s Hockey 3’s

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Chris Hatton Award for Most Improved Athlete – Nominees
  • Damla Harmanci – Women’s Rugby Union
  • Lewis Talbot – Gymnastics
  • Hadassah Wolf – Judo
  • Joshua Mobberley-Clarke – Trampoline
  • Tara O’Carroll – Gymnastics

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Most Improved Club of the Year – Nominees
  • Development Netball
  • Gymnastics
  • Karate
  • Women’s Rugby Union
  • Trampoline
  • Volleyball

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Committee Member of the Year – Nominees
  • Ellie Richards – Women’s Football
  • Annalisa Townsend – Netball
  • Simran Channa – Women’s Rugby League
  • Matty Powell – Squash
  • Lucy Ridler – Women’s Rugby Union
  • Niamh Donnelly – Women’s Football  

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James Burke Team of the Year – Nominees
  • Women’s Fencing 1’s
  • Netball 1’s
  • Women’s Football 1’s
  • Women’s Ski Duals

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Roberts Award for Most Outstanding Athlete – Nominees
  • Michael McDermott – Pool & Snooker
  • Sam Dickinson – Triathlon
  • James Willstrop – Squash
  • Tyler Smith – Triathlon
  • Joanne Pettitt – Netball
  • Kate Waugh – Triathlon

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Club of the Year – Nominees
  • Women’s Hockey
  • Boat Club
  • Netball
  • Women’s Football
  • Swimming & Water Polo
  • Women’s Rugby Union

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Tickets for the event can be purchased here – (you must log in or register to purchase tickets). All nominees are entitled to discounted tickets, priced at just £21.


Congratulations to all that have been shortlisted, we look forward to seeing you on the night!


Excellent Customer Service for our Customers

Edge reception

Customer Service ExcellenceCustomer service excellence is at the heart of what we do and we’ve just received official accreditation for it!  At Sport and Physical Activity, we want everyone who comes into contact with the services we deliver to receive an excellent and memorable customer experience.

Sport and Physical Activity is part of the University of Leeds’ Commercial and Campus Support Services (CCSS) and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Service was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”

Head of Sport and Physical Activity, Suzanne Glavin said: “We as a Service are delighted to have acknowledged, through this accreditation, our customer-centric approach to providing excellent services. We are particularly pleased that the inspection has highlighted our efforts to include as many students, staff and local community as possible, in supporting them to be active and engage in sport in the way that they want to take part”.

The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction.  CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.

The Service was praised for:

  • In-depth understanding of its current and potential customers
  • Customer insight about customer groups to better understand their needs and preferences.
  • Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
  • Reliable and accurate methods to measure customer satisfaction.
  • Analysing and publicising satisfaction levels of its customers
  • policies and procedures that support the right of all customers to expect excellence levels of service.
  • We have made arrangements with other providers and partners to offer and supply coordinated services
  • Developed coordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.

Richard Hamilton, Customer Service Excellence Manager commented: “Following well-coordinated preparations, CCSS at the University of Leeds was completely ready to complete its assessment against the national quality mark for excellence in customer service.  This was a large project, requiring consistency across several diverse services.  The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development.  Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”

Read further about how we deliver customer service excellence.