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We deliver excellent customer service for our customers

Edge reception

Customer Service ExcellenceCustomer service excellence is at the heart of what we do and we’ve just received official accreditation for it!  At Sport and Physical Activity, we want everyone who comes into contact with the services we deliver to receive an excellent and memorable customer experience.

Sport and Physical Activity is part of the University of Leeds’ Commercial and Campus Support Services (CCSS) and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Service was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”

Head of Sport and Physical Activity, Suzanne Glavin said: “We as a Service are delighted to have acknowledged, through this accreditation, our customer-centric approach to providing excellent services. We are particularly pleased that the inspection has highlighted our efforts to include as many students, staff and local community as possible, in supporting them to be active and engage in sport in the way that they want to take part”.

The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction.  CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.

The Service was praised for:

  • In-depth understanding of its current and potential customers
  • Customer insight about customer groups to better understand their needs and preferences.
  • Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
  • Reliable and accurate methods to measure customer satisfaction.
  • Analysing and publicising satisfaction levels of its customers
  • policies and procedures that support the right of all customers to expect excellence levels of service.
  • We have made arrangements with other providers and partners to offer and supply coordinated services
  • Developed coordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.

Richard Hamilton, Customer Service Excellence Manager commented: “Following well-coordinated preparations, CCSS at the University of Leeds was completely ready to complete its assessment against the national quality mark for excellence in customer service.  This was a large project, requiring consistency across several diverse services.  The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development.  Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”

Leeds Sports Awards Winners Announced

boat and netball club at the leeds sports awards
On Thursday 28th February, sport at all levels across Leeds was celebrated at a glittering ceremony at the First Direct Arena.

The 16th Leeds Sports Awards saw 22 awards handed out in front of more than 800 people, including the likes of boxing World Champion, Josh Warrington, and Olympic and Commonwealth medalist, Nile Wilson. The awards celebrate sporting achievements and recognise the contribution of coaches and volunteers from elite performance to grass roots sport.

leeds sports awards

Our Netball club, Boat club and sports scholar Sam Dickinson were shortlisted for awards.

The University of Leeds Netball Club were crowned winners of the Student Sport, Special Contribution category.

Annalisa, Netball Club Captain said:

“All the girls work so hard. It’s incredible that someone has nominated us and recognised all the work we do and the effort they put in. They give up so many other commitments, their social life to volunteer for the club.
People realise that the Netball club are doing things for people, we’re coaching in local primary schools, getting involved in the community and spreading University sport across the whole of Leeds.”

Netball club at the Leeds Sports Awards

The University of Leeds Boat Club were Highly Commended for the Student Sport, Special Contribution Category.

Lydia, Boat Club Captain said:

“This has been one of the best years the Boat Club has seen. We’ve got the highest number of memberships ever, the most novices and the quickest seniors we’ve ever had. Tonight, we’ve been highly commended for Student Sport, Special Contribution and this is largely due to the volunteers that give up so much time to our club.”

“We’re really grateful for all the support we receive from LUU and SPA through Leeds Sport.”

Boat club at the Leeds Sports Awards

Triathlete, Sam Dickinson, was a finalist in the Senior Achievers, Sportsman Category.

A huge congratulations to the Netball Club, Boat Club and Sam. Your achievements over the past year have been outstanding!

 

Funding to grow volunteering programme

volunteers with refugees as part of the football and language refugee programme - posing for a photo
Leeds Sport are delighted to announce that a funding injection from the Footsteps Fund will help us grow our sports volunteering programmes this semester.

Our Gryphons into Schools and Gryphons in the Community programmes will see almost 40 students deployed into local schools and community groups to deliver sport this semester.

students on rowing machines with volunteers encouraging them

The Footsteps Fund uses kind donations from alumni and friends of the University of Leeds to support initiatives that enhance the student experience and have an invaluable impact on individual students as well as the wider community. Students involved in Leeds Sport’s off campus volunteering programmes will develop their own skills and broaden their horizons as well as bring sport to new audiences across the city.

Following the success of last year’s pilot project delivering football and English language tuition at the Leeds Refugee Forum in Harehills, the Footsteps funding will help us to deploy volunteers to support four more community groups through our Gryphons in the Community programme this academic year. Students will get off campus and deliver boxing sessions alongside Unorthobox, after school sports at the LS14 Trust in Seacroft, and table tennis and boxing at the Reginald Centre in Chapeltown. A little closer to home students will also get their hands dirty fixing bikes at the Bike Hub on campus and support various cycling activities up at the Brownlee Centre.

volunteers and refugees outside smiling, playing football

The Footsteps fund will also enable us to deliver a new schools programme alongside the Leeds Rhinos Foundation(LRF). Volunteers from the University of Leeds Netball club will work alongside LRF coaches to deliver netball in primary schools across the city. By working with a qualified coach, students will have the opportunity to develop their coaching skills in a supportive environment as well as share their passion for netball with young people in Leeds. This is a partnership we hope to grow to encompass more sports and schools in the coming years.

The funding will primarily be used to support comprehensive training, giving student’s formal qualifications and a meaningful legacy to their volunteering as well as enhancing their University experience.

Suzanne Glavin, Head of Sport at the University of Leeds said:

We are delighted to have the support of the Footsteps Fund to enhance and grow our volunteering offer. There is a great appetite from both students and local schools and community groups for these types of partnerships and we are really excited about the impact which the Footsteps Funding will have’

Supported by donations to the footsteps fund by alumni and friends of the University of Leeds

More information about the Footsteps Fund can be found here.
More information about Leeds Sport’s volunteering programme can be found here.

University of Leeds represented at 2019 Leeds Sport Awards

Leeds sport awards 2019 finalists announced

The University of Leeds Netball Club and Boat Club have been made finalists in the Student Sport, Special Contribution Category of the 2019 Leeds Sports Awards.

Netball have increased their outreach work this year and are doing lots for the local community. Seven of their members are working towards coaching qualifications to enable them to coach in local primary schools across Leeds every week. Over ten of the club’s members umpire at social leagues across Leeds, with some working towards their umpiring qualifications too. In addition to this, 2 of their members run a weekly social netball session, open to anyone who wants to try out netball or play in a relaxed environment. On top of all this, the teams are excelling in their BUCS leagues, raising money for charity and trying to increase the profile of netball across the district.

Netball team warming up

Boat Club want rowing to be a part of breaking down barriers to higher and further education. 23 of their members coach in the community as part of an outreach programme where they deliver weekly sessions in local secondary schools. They aim to not only get young people active, but also build their confidence.
Once a term, the club volunteer at the RowLeeds Indoor Champs, where hundreds of school students come together to put their training to the test. The club also work closely with The Gorse Boat Club (TGBC). TGBC was founded in 2016 and is the school boat club for 5 academies and 1 sixth form centre from across Leeds. The two clubs often train together and UoLBC invite TGBC boats to their club regattas at the end of each term.

This year the boat club have also chosen to focus on mental health, working to improve the support they give to their members. In September, their 20 committee members were trained on how to support their members mental health and they’ve introduced a clear signposting system within the club. In October they did a 12 hour ergathon outside LUU to raise money and awareness their chosen charity: Mind.

rowing boat on the water

Sports Scholar Sam Dickinson has also been made a finalist for Sportsman in the Senior Achievers Category.
Sam is a member of the UK Sport Lottery Funded World Class Performance Programme and trains at the Leeds Triathlon Centre. In 2018, he won a silver medal in the U23 event at the ITU World Championships.

Sam Dickinson posing for a photo

In addition to our students being recognised, our Sports Performance Manager, Sarah Robinson, coaches at the City of Leeds Synchronised Swimming Club, who’ve been shortlisted for Young Club/Team in the Young Achievers Category. Sarah coaches the junior team and duet/solos towards the British Championships as well as the England Talent Development Squad 2019.  

The winners will be unveiled at the awards on Thursday 28 February at the First Direct Arena.

Tickets for the event are available here
A full list of the 2019 Leeds Sports Awards nominees is available here

What’s happening at The Edge in 2019

Make 2019 your fittest year yet with our incredible challenges and courses. 

This 2019 we have loads of exciting opportunities for you to boost your health and fitness and some great events for you and your friends to train towards.

  • 3 March is our Brownlee Centre Festival of Running. Brave the new year elements and get training for an event of your choice ranging from 1 to 20 miles. Find out more here. 
  • We have two of our most popular fitness courses returning; Self Defence and Women Only Strength Training start back week commencing 4 March. Find a four week, 1-hour course to suit you. Find out more here. We even have future course dates advertised running up until November 2019 if you can’t make the March ones.
  • 29 & 30 March is the annual, nationwide Swimmathon event, with two events hosted here at The Edge. Sign up and swim distances from 400m to 5k. Sign up here. 
  • A date for your diary! Our annual Adamons Bequest Fitness Challenge returns on Thursday 21 March with £1,000 prize money up for grabs for the fittest University Students. Prizes for University of Leeds Staff and Public Edge members as well. More information to follow shortly. To register your interest please drop us an email here.

Also, make sure you are following us on social media as we’ve got loads more workout videos planned to inspire your sessions and ensure your technique is correct.

Tom de Glanville named in England U20s Elite Player Squad

University of Leeds sports scholar Tom de Glanville has been named in the 32 man England U20s Elite Player Squad.

The announcement was made by England Rugby on Friday 4th January.

Tom de Glanville head shot

Tom studies Biology at the University of Leeds, whilst also playing for Bath Rugby A. Tom is a sports scholar here at the University which allows him to study for a world class degree and play sport at the highest level.

Tom has previously represented his country at Under 18 level, where he featured in test matches against France and Wales.

The squad will compete in the 2019 Six Nations as well as the World Rugby U20 Championship in Argentina. They open their Six Nations campaign against Ireland on Friday 1 February. The side then take on France on Saturday 9 February live on Sky Sports.

The U20s next face Wales on Friday 22 February, live on S4C, before a second home fixture of the tournament with the side playing against Italy on Friday 8 March live on Sky Sports. Their final fixture of the Six Nations will be against Scotland on Friday 15 March live on Sky Sports.

The 2019 World Rugby U20 Championship will be held in May/June.

Tickets for the England under 20 fixtures can be found here.

Tom de Glanville kicking a rugby ball

Full Squad

Forwards

Olly Adkins (Gloucester), Josh Basham (Durham University), Will Capon (Bristol Bears), Richard Capstick (Exeter Chiefs), Alex Coles (Northampton Saints), Nic Dolly (Sale Sharks), James Dun (Bristol Bears), Joe Heyes (Leicester Tigers), Ted Hill (Worcester Warriors), Aaron Hinkley (Gloucester), Joel Kpoku (Saracens), Samson Ma’asi (Northampton Saints), Kai Owen (Worcester Warriors), James Scott (Worcester Warriors), Marcus Street (Exeter Chiefs), Tom Willis (Wasps).

Backs

Tom De Glanville (Bath), Fraser Dingwall (Northampton Saints), Connor Doherty (Sale Sharks), Ollie Fox (Yorkshire Carnegie), Tom Hardwick (Leicester Tigers), Ollie Hassell-Collins (London Irish), Josh Hodge (Newcastle Falcons), Ollie Lawrence (Worcester Warriors), Sam Maunder (Exeter Chiefs), Cadan Murley (Harlequins), Cameron Redpath (Sale Sharks), Arron Reed (Sale Sharks), Ollie Sleightholme (Northampton Saints), Marcus Smith (Harlequins), Gus Warr (Sale Sharks), Kieran Wilkinson (Sale Sharks).

Brownlee Centre Festival of Running

Brownlee centre festival of running text with a pair of trainers

Entry for the event has now closed as all places have been filled.

Come join us on the 3 of March 2019 for a fun festival of running, for all ages and abilities, at our fantastic Brownlee Centre at the University of Leeds.

Our unique event takes place on our closed-road 1-mile cycle circuit and offers runners a multitude of different events to enter – from a 1 mile race all the way to 20 laps of our circuit in the 20 mile event. You can race and run where current and next generation Olympic champions train!

The Event

On the day, there will be music and performances to provide the fun festival atmosphere. There will also be a marketplace with food and drink available, as well as pop-up shops for all your running needs. The closed-road circuit provides a unique opportunity for those PB hunters and those preparing for a spring marathon.

The event also caters for those who wish to do something a little shorter with races at 5 and 10km. You can even take it steady with a 1-mile race and spend more time cheering on competitors and unwinding.  

All finishers will receive a goody bag and a commemorative medal. There will be prizes in all distances, and hopefully a few PB’s to be found along the way!Cycle circut with brownlee centre building behind

The event will also support an international sports development programme, Gryphons Abroad – supported by the Bambisanani Partnership. A contribution from your race fee will go to the project which changes the lives of young people in South Africa, in particular through the purchase of bikes, bike equipment and educational materials.

You can find out more about this amazing programme here.

Date: Sunday 3rd March

Time: 11am start (First event off)

Venue: The Brownlee Centre – Bodington Playing Fields

Information and entry fees

Day/TimeDistanceCostBook
Sunday 3rd March, 11:001 Mile. Age: 4+ (children must run with a parent/guardian)£8.00 affiliated, £10.00 non-affiliatedEnter here
Sunday 3rd March, 11:155 km. Age: 11+£10.00 affiliated, £12.00 non-affiliatedEnter here
Sunday 3rd March, 11:15 10 km. Age: 15+£17.00 affiliated, £19.00 non-affiliatedEnter here
Sunday 3rd March, 12:30 Half Marathon. Age: 17+ £22.00 affiliated, £24.00 non-affiliatedEnter here
Sunday 3rd March, 12:30 20 Miles. Age: 17+£27.00 affiliated, £29.00 non-affiliatedEnter here

The Edge wins ‘Education Facility of The Year’ at the National Fitness Awards 2018

We are proud to announce that Sport & Physical Activity, The Edge has won ‘Education Facility of The Year’ at the National Fitness Awards 2018.

The National Fitness Awards is an annual event which recognises excellence and achievement in gyms throughout the country. The Education Facility of the Year category is aimed at gyms which are based within a school or college or on a university campus.

The University of Leeds beat some stiff competition from six other shortlisted institutions including Coventry University and the University of Edinburgh

Shortlisted gyms have all been scored on being able to offer a  wide range of excellent facilities, with staff engaging with students, staff and the wider community; successfully spreading the positive word of health and fitness to the younger generation. Judges have shortlisted Sport & Physical Activity and scored The Edge highly based on the rage of equipment and group classes available, as well as how as a service we are able to support a range of sports clubs and elite athletes, and how The Edge facility enhances the experience of those living and working on campus.

Suzanne Glavin, Head of Sport & Physical Activity had to say …

“I’m delighted for the whole team who work tirelessly to provide a great experience for all our users. It’s especially pleasing that the award recognises not just the range of our facilities but how we engage students, staff and the community and how we are successfully spreading the word about health and fitness. This effort is in line with our new joint emerging plan “Do What Moves You” which will be published in January 2019″.

This fantastic achievement builds on The Edge being runner-up in the ‘Group Exercise Gym of the Year’ at the 2017 awards.

National Fitness Awards’ event director Judith Halkerston said:

“All our winners have had an arduous journey to this point – the standard of entries seems to just get stronger year on year and every facility that walked away with an award should be extremely proud”.

University Celebrates Sport Scholars

The University of Leeds Sports Scholars have been awarded their scholarships by the University chief operating officer, Tim Peakman, and chief financial officer, Jane Madeley at a special reception evening.

Over 60 students studying a variety of courses, from Medicine to Geography, are all supported by the Sport Scholarship Programme to help and guide them in achieving their goals to the highest of their ability, both within their sport and their academia.

One student who was celebrated this year is Joanne Pettitt, who is studying Physician Associate Studies and has represented team Scotland at the 2018 Gold Coast Commonwealth Games at netball. She has also represented Scotland at the European Championships in 2017 and the European World Cup Qualifiers 2018.

“I have been lucky enough to represent Scotland in the Commonwealth Games in Glasgow and at the 2015 netball world cup in Sydney”.

 

Sam Dickinson has also been awarded a sport scholarship following a successful year in triathlon. He was a late starter to the sport, but two years after his introduction he became British junior champion and topped the table at the British Triathlon Super Series in 2015. In 2016, he won silver at the ETU European championships and represented GB at the ITU World Championships. This year he won silver in the U23 elite race at the ITU World Championships on the Gold Coast.

 

 

The university has over 60 scholars competing from a vast variety of sports, from rugby players to snowboarders, competing at a range of competitions throughout the year. The scholarship programme gives each athlete a personalised package of support to meet their individual needs. This includes a personal mentor who helps ensure that they are managing and maintaining a healthy balance between University work and sporting committments.

Scholars also receive free access to The Edge, to help aid with their fitness, sport and wellbeing. A personal programme of nutritional advice, physiotherapy and strength and conditioning training, as well as a bespoke bursary to ensure they can manage their financial demands of performance sport.

This year a dual career policy has also been introduced.

Dual Career Policy

The University of Leeds dual career policy seeks to ensure that our student-athletes who are training, competing and studying at the very highest level have the support in place to allow them to succeed. The policy allows them to achieve their sporting and educational aspirations without sacrificing one to be a success in the other. You can read the full policy on the Student Education Service website here.

 

Take a look at all our Sport Scholars below and find out more about our Sport Scholarship programme online here.

 

 

Christmas Opening Hours 2018

The Edge

Be sure to fit in your fitness over the holidays!

The Edge opening hours will be as follows throughout the Christmas holiday period:

DateFacility Opening Hours
Friday 21st December 201806:30 – 18:00
Saturday 22nd December 2018Normal opening hours
Sunday 23rd December 2018Normal opening hours
Monday 24th December 201808:00 – 14:00
Tuesday 25th December 2018Closed
Wednesday 26th December 2018Closed
Thursday 27th December 201810:00 – 17:00
Friday 28th December 201810:00 – 17:00
Saturday 29th December 201810:00 – 17:00
Sunday 30th December 201810:00 – 17:00
Monday 31st December 2018Now 08:00 – 14:00 (previously 10:00 – 17:00)
Tuesday 1st January 2019Closed
Wednesday 2nd January 2019Normal opening hours

Please note that on days with reduced opening hours, all Edge Club and Edge Club Extra members will be able to use all the facilities at any time of day.

There will also be no women’s only swim and gym sessions on the above dates.

The Exercise Class timetable will be reduced over the Christmas period and can be found here.

Our swimming pool timetables can be found here.

Parking will be available at any time for customers on days with reduced opening hours (December 24th – January 2nd). Members who have registered their car can benefit from unlimited parking during these days, and all other members or pay as you go customers can use a 3 hour free parking code at any time during these days.

 

Why not take advantage of our special December Deal and train for a bargain this Christmas?

December deal 2018