Customer service excellence is at the heart of what we do and we’ve just received official accreditation for it! At Sport and Physical Activity, we want everyone who comes into contact with the services we deliver to receive an excellent and memorable customer experience.
Sport and Physical Activity is part of the University of Leeds’ Commercial and Campus Support Services (CCSS) and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Service was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”
Head of Sport and Physical Activity, Suzanne Glavin said: “We as a Service are delighted to have acknowledged, through this accreditation, our customer-centric approach to providing excellent services. We are particularly pleased that the inspection has highlighted our efforts to include as many students, staff and local community as possible, in supporting them to be active and engage in sport in the way that they want to take part”.
The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction. CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.
The Service was praised for:
- In-depth understanding of its current and potential customers
- Customer insight about customer groups to better understand their needs and preferences.
- Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
- Reliable and accurate methods to measure customer satisfaction.
- Analysing and publicising satisfaction levels of its customers
- policies and procedures that support the right of all customers to expect excellence levels of service.
- We have made arrangements with other providers and partners to offer and supply coordinated services
- Developed coordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.
Richard Hamilton, Customer Service Excellence Manager commented: “Following well-coordinated preparations, CCSS at the University of Leeds was completely ready to complete its assessment against the national quality mark for excellence in customer service. This was a large project, requiring consistency across several diverse services. The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development. Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”
Read further about how we deliver customer service excellence.
Next week BBC breakfast will be coming to film at The Edge. This will be taking place at the following times;
- Tuesday 15 January, 7.45pm – 9.15pm
- Wednesday 16 January, 6.00am – 9am
During this time the BBC will be interviewing people in the fitness suite and pool area, these will be short 5 minute interviews a couple of times each hour. While they do these interviews anyone exercising in the background may be shown briefly. If you would not like to be captured in this filming then please inform a member of staff who will be happy to help and will ensure you are not filmed.
As a result of this filming we will be opening the fitness suite 30 minutes early on Wednesday 16th January so please come down and make use of the early start for your workout.
If you have any queries about this then please contact us on email@example.com
We are proud to announce that Sport & Physical Activity, The Edge has won ‘Education Facility of The Year’ at the National Fitness Awards 2018.
The National Fitness Awards is an annual event which recognises excellence and achievement in gyms throughout the country. The Education Facility of the Year category is aimed at gyms which are based within a school or college or on a university campus.
The University of Leeds beat some stiff competition from six other shortlisted institutions including Coventry University and the University of Edinburgh
Shortlisted gyms have all been scored on being able to offer a wide range of excellent facilities, with staff engaging with students, staff and the wider community; successfully spreading the positive word of health and fitness to the younger generation. Judges have shortlisted Sport & Physical Activity and scored The Edge highly based on the rage of equipment and group classes available, as well as how as a service we are able to support a range of sports clubs and elite athletes, and how The Edge facility enhances the experience of those living and working on campus.
Suzanne Glavin, Head of Sport & Physical Activity had to say …
“I’m delighted for the whole team who work tirelessly to provide a great experience for all our users. It’s especially pleasing that the award recognises not just the range of our facilities but how we engage students, staff and the community and how we are successfully spreading the word about health and fitness. This effort is in line with our new joint emerging plan “Do What Moves You” which will be published in January 2019″.
This fantastic achievement builds on The Edge being runner-up in the ‘Group Exercise Gym of the Year’ at the 2017 awards.
National Fitness Awards’ event director Judith Halkerston said:
“All our winners have had an arduous journey to this point – the standard of entries seems to just get stronger year on year and every facility that walked away with an award should be extremely proud”.
Be sure to fit in your fitness over the holidays!
The Edge opening hours will be as follows throughout the Christmas holiday period:
|Date||Facility Opening Hours|
|Friday 21st December 2018||06:30 – 18:00|
|Saturday 22nd December 2018||Normal opening hours|
|Sunday 23rd December 2018||Normal opening hours|
|Monday 24th December 2018||08:00 – 14:00|
|Tuesday 25th December 2018||Closed|
|Wednesday 26th December 2018||Closed|
|Thursday 27th December 2018||10:00 – 17:00|
|Friday 28th December 2018||10:00 – 17:00|
|Saturday 29th December 2018||10:00 – 17:00|
|Sunday 30th December 2018||10:00 – 17:00|
|Monday 31st December 2018||Now 08:00 – 14:00 (previously 10:00 – 17:00)|
|Tuesday 1st January 2019||Closed|
|Wednesday 2nd January 2019||Normal opening hours|
Please note that on days with reduced opening hours, all Edge Club and Edge Club Extra members will be able to use all the facilities at any time of day.
There will also be no women’s only swim and gym sessions on the above dates.
The Exercise Class timetable will be reduced over the Christmas period and can be found here.
Our swimming pool timetables can be found here.
Parking will be available at any time for customers on days with reduced opening hours (December 24th – January 2nd). Members who have registered their car can benefit from unlimited parking during these days, and all other members or pay as you go customers can use a 3 hour free parking code at any time during these days.
Why not take advantage of our special December Deal and train for a bargain this Christmas?
As part of the UNIversal Gym Membership scheme all staff and student annual premium Edge members can now access 60 gyms nationwide at no extra cost.
This fantastic member benefit is perfect for anyone visiting friends or family across the UK who want to use the gym in a different city. It also means that students can use the University gym closest to them at home when back for the holidays.
How does it work?
- Buy your staff or student Annual Premium Edge Membership online here
- Pick up your UNIversal membership card from The Edge reception
- Take your student or staff ID card along with your UNIversal Gym Membership card to gain access to 60 University gyms across the UK
Check out the table below for a full list of all university gyms included in the scheme.
Can I get a UNIversal Gym Membership Card?
The UNIversal gym memberships are available to all staff and students who have an annual premium Edge membership.
The scheme is valid for all premium memberships bought after 1st July 2018.
If you’ve not got your Edge premium membership yet, buy it online now.
If you have any questions please email: firstname.lastname@example.org to speak to a member of the team.
Which university gyms are included?
All 60 university gyms listed below are included in the scheme and members can use any of these with their UNIversal membership card.
|Bournemouth University||Nottingham Trent University||University of Leeds|
|Brunel University||Oxford Brookes University||University of Leicester|
|Buckinghamshire New University||Royal Holloway, University of London||University of Lincoln|
|Canterbury Christ Church University||Sheffield Hallam University||University of Liverpool|
|City, University of London||St Mary’s University Twickenham||University of Manchester|
|Coventry University||University College London||University of Nottingham|
|De Montfort University||University of Bradford||University of Plymouth|
|Edge Hill University||University of Bristol||University of Portsmouth|
|Goldsmiths University of London||University of Chichester||University of Roehampton|
|Keele University||University of Cambridge||University of Sheffield|
|Kings College London||University of Derby||University of South Wales|
|Lancaster University||University of East London||University of Southampton|
|Leeds Beckett University||University of Edinburgh||University of Stirling|
|London South Bank University||University of Essex||University of Surrey|
|Loughborough University||University of Exeter||University of Sussex|
|Manchester Metropolitan University||University of Glasgow||University of the West of England|
|Middlesex University||University of Gloucestershire||University of Warwick|
|Newcastle University||University of Hertfordshire||University of Winchester|
|Newman University||University of Hull||University of Wolverhampton|
|Northumbria University||University of Kent||University of York|
This list is correct as of 10th Sept 2018. For the most up to date list visit the BUCS webpage here.
Brand new class timetable from 25th September!
Want to get more from your gym, but bored of the same old programmes or don’t have the time for long fitness sessions?
Look no further – here at the Edge we are introducing a brand new range of exercise classes, combining exciting new products and time-maximising 30-minute sessions – taking our total number of term time classes to over 220 per week!
Download the new timetable…
Here are just a few of your new exercise opportunities…
1. Edge HIIT
Incorporating strength, cardio and interval training, this Gym-Floor class will work you to the max in just 30 minutes! Designed to fit naturally around your day, our new sessions mean you can go from work to gym and back again with ease.
2. Clubbercise ®
Want to bring a night out to your workout? Clubbercise® is a fun dance workout to club anthems from 90′s classics, using glowsticks to add to the atmosphere. Clubbercise fitness classes are great for beginners and fitness fans alike.
3. Barre Pilates
The Barre Pilates Method mixes Pilates, ballet & body conditioning for a whole body workout. This is a low impact class but that doesn’t mean you won’t sweat! This class aims to tone and define those muscles.
4. New virtual classes
With our brand new state of the art virtual offerings, we are adding virtual classes such as Insanity, P90X and Spin, available on-demand. These new additions are creating more variety and fun in our class schedules, complementing our new live sessions ranging from Primal Fitness to Freestyle Kickboxing…
Due to popular demand, we are also adding more Body Attack, Body Pump and Body Combat as part of our Les Mills package, working hard to use our world-class Edge facilities to their full potential and ensure you get the most out of your membership.
Book your classes online or visit our team at the Edge who will give you all the information you need to get involved.
Download the new timetable and book online today…
Please be aware that we are upgrading our online booking system on Thursday 31st August at 09:00. This necessary work should last between 1 and 2 hours.
If you would like to book on to a class or book a court during this time, please call the Reception Team on 0113 343 5095 and they will be able to assist with your booking.
We hope this doesn’t cause too much disruption as we implement these essential software upgrades.
The Edge is excited to announce a brand new member benefit for all of our members; special offers for LEEDS TOTAL WARRIOR!
Join 20,000 Warriors for the pinnacle of obstacle racing, providing the greatest courses set in the finest venues. Leeds Total warrior takes place on Sat 24th and Sun 25th June 2017 and we are pleased to be able to offer The Edge members some special offers including discounted entry (Sunday only), a free place offer (Saturday only) and discounted/free entry for volunteers.
Discounted Entry at £50 – Sun 25th June only
Members of The Edge can receive a special discounted entry for the Leeds Sunday Total Warrior event paying just £50 (plus booking fee). All you need to do is enter the promo code TheEdge at checkout.*
Free Place(s) Offer – Sat 24th June only
For those wishing to enter on Saturday 24th June, why not recruit your mates and make the most of The Edge special Free Place offer for teams.*
Team of 10 = 1 free place
20+ team = 2 free places
30+ team = 3 free places
and so on…
Free places can be claimed by emailing email@example.com.**
Total Warrior Volunteer Offer
- Volunteer for 1 day at Total Warrior and receive a 50% Discount (off the current individual price) to a future event
- Volunteer for 2 days and receive a Free Entry to a future event.
To take advantage of this offer, please email firstname.lastname@example.org for further details. To find out more about TW volunteering, or to apply, please go to the ‘Volunteers’ page on the TW website.
To Find out more about Total Warrior or to sign up, please click here!
*Special offer is valid until the final entry closes for the event and is only available for the Leeds Sunday event. To use TheEdge promotion code, Warriors need to select Leeds Sunday, click the ‘Enter promotion code’ then click ‘Apply’. An Edge50 Ticket will then appear.
**To claim your free place(s) please email email@example.com. You must have other team members signed up to be able to claim your free place(s).
For a full list of contact details visit our contact page.
Mon to Fri 09:00 – 17:00
Sport & Physical Activity Office
University of Leeds
Leeds, LS2 9JT