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About

COVID-19

Our facilities are now back open. To keep our customers as safe as possible we will continue to monitor the situation, working to guidance from the University on working together to stay safe. For more information, visit our reopening page.

Welcome

to Sport and Physical Activity at the University of Leeds

Who are Sport and Physical Activity?

The Sport & Physical Activity Service at the University is responsible for the University’s sports facilities and development programmes. Our staff team comprises of some 100 people committed to delivering the highest levels of service to our customers.

Getting involved does not require you to be a ‘sporty’ person. Many thousands of our students each year try something new, learn a new sport or take up an activity. You don’t have to be a member, come and try it first and see if you enjoy it.

We provide for all levels to enable you to improve your health and wellbeing. Something for the beginner, recreational sport for fun with a little competition and more serious sport including support for the very top athletes. Think about what level you want to start at and navigate around our site to find what’s right for you.

The University’s own facilities and programmes delivered in partnership with the University Union are designed specifically to serve your needs.

Take advantage of…

Our location

We have a range of facilities all close to campus

Opportunities

We have a huge range of opportunities available in many different activities

Do What Moves You

Find out more about the University of Leeds Strategic Plan for Sport & Physical Activity (2019-2022)

Customer First

We are delighted to announce that Sport & Physical Activity has achieved the Customer First Standard.

This is a reflection of our efforts as a service to put the customer at the heart of what we do and deliver a first-class customer experience.

Customer First is the national standard which assesses and recognises excellence in meeting customer expectations on a consistent and regular basis. The process to achieve Customer First recognition is rigorous, however, Sport & Physical Activity proved that it is providing high levels of customer service by maintaining compliance against all 32 standards covering Customer Relationships, Market Awareness and People Management.

The Assessor noted a number of areas of good practice, including our commitment to market research, customer consultation and feedback.

Being Green at The Edge

We are committed to taking an active role in reducing our environmental impact and work collaboratively with the University Sustainability Team to do this.

Customer Service Excellence 2020 – 2021

Sport & Physical Activity is part of the University of Leeds, Commercial and Campus Support Services (CCSS), and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction.  CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.