We deliver excellent customer service for our customers

Edge reception

Customer Service ExcellenceCustomer service excellence is at the heart of what we do and we’ve just received official accreditation for it!  At Sport and Physical Activity, we want everyone who comes into contact with the services we deliver to receive an excellent and memorable customer experience.

Sport and Physical Activity is part of the University of Leeds’ Commercial and Campus Support Services (CCSS) and has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Service was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”

Head of Sport and Physical Activity, Suzanne Glavin said: “We as a Service are delighted to have acknowledged, through this accreditation, our customer-centric approach to providing excellent services. We are particularly pleased that the inspection has highlighted our efforts to include as many students, staff and local community as possible, in supporting them to be active and engage in sport in the way that they want to take part”.

The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction.  CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.

The Service was praised for:

  • In-depth understanding of its current and potential customers
  • Customer insight about customer groups to better understand their needs and preferences.
  • Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
  • Reliable and accurate methods to measure customer satisfaction.
  • Analysing and publicising satisfaction levels of its customers
  • policies and procedures that support the right of all customers to expect excellence levels of service.
  • We have made arrangements with other providers and partners to offer and supply coordinated services
  • Developed coordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.

Richard Hamilton, Customer Service Excellence Manager commented: “Following well-coordinated preparations, CCSS at the University of Leeds was completely ready to complete its assessment against the national quality mark for excellence in customer service.  This was a large project, requiring consistency across several diverse services.  The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development.  Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”

Read further about how we deliver customer service excellence.

What’s happening at The Edge in 2019

Make 2019 your fittest year yet with our incredible challenges and courses. 

This 2019 we have loads of exciting opportunities for you to boost your health and fitness and some great events for you and your friends to train towards.

  • 3 March is our Brownlee Centre Festival of Running. Brave the new year elements and get training for an event of your choice ranging from 1 to 20 miles. Find out more here. 
  • We have two of our most popular fitness courses returning; Self Defence and Women Only Strength Training start back week commencing 4 March. Find a four week, 1-hour course to suit you. Find out more here. We even have future course dates advertised running up until November 2019 if you can’t make the March ones.
  • 29 & 30 March is the annual, nationwide Swimmathon event, with two events hosted here at The Edge. Sign up and swim distances from 400m to 5k. Sign up here. 
  • A date for your diary! Our annual Adamons Bequest Fitness Challenge returns on Thursday 21 March with £1,000 prize money up for grabs for the fittest University Students. Prizes for University of Leeds Staff and Public Edge members as well. More information to follow shortly. To register your interest please drop us an email here.

Also, make sure you are following us on social media as we’ve got loads more workout videos planned to inspire your sessions and ensure your technique is correct.

The Edge wins ‘Education Facility of The Year’ at the National Fitness Awards 2018

We are proud to announce that Sport & Physical Activity, The Edge has won ‘Education Facility of The Year’ at the National Fitness Awards 2018.

The National Fitness Awards is an annual event which recognises excellence and achievement in gyms throughout the country. The Education Facility of the Year category is aimed at gyms which are based within a school or college or on a university campus.

The University of Leeds beat some stiff competition from six other shortlisted institutions including Coventry University and the University of Edinburgh

Shortlisted gyms have all been scored on being able to offer a  wide range of excellent facilities, with staff engaging with students, staff and the wider community; successfully spreading the positive word of health and fitness to the younger generation. Judges have shortlisted Sport & Physical Activity and scored The Edge highly based on the rage of equipment and group classes available, as well as how as a service we are able to support a range of sports clubs and elite athletes, and how The Edge facility enhances the experience of those living and working on campus.

Suzanne Glavin, Head of Sport & Physical Activity had to say …

“I’m delighted for the whole team who work tirelessly to provide a great experience for all our users. It’s especially pleasing that the award recognises not just the range of our facilities but how we engage students, staff and the community and how we are successfully spreading the word about health and fitness. This effort is in line with our new joint emerging plan “Do What Moves You” which will be published in January 2019″.

This fantastic achievement builds on The Edge being runner-up in the ‘Group Exercise Gym of the Year’ at the 2017 awards.

National Fitness Awards’ event director Judith Halkerston said:

“All our winners have had an arduous journey to this point – the standard of entries seems to just get stronger year on year and every facility that walked away with an award should be extremely proud”.

Christmas Opening Hours 2018

The Edge

Be sure to fit in your fitness over the holidays!

The Edge opening hours will be as follows throughout the Christmas holiday period:

DateFacility Opening Hours
Friday 21st December 201806:30 – 18:00
Saturday 22nd December 2018Normal opening hours
Sunday 23rd December 2018Normal opening hours
Monday 24th December 201808:00 – 14:00
Tuesday 25th December 2018Closed
Wednesday 26th December 2018Closed
Thursday 27th December 201810:00 – 17:00
Friday 28th December 201810:00 – 17:00
Saturday 29th December 201810:00 – 17:00
Sunday 30th December 201810:00 – 17:00
Monday 31st December 2018Now 08:00 – 14:00 (previously 10:00 – 17:00)
Tuesday 1st January 2019Closed
Wednesday 2nd January 2019Normal opening hours

Please note that on days with reduced opening hours, all Edge Club and Edge Club Extra members will be able to use all the facilities at any time of day.

There will also be no women’s only swim and gym sessions on the above dates.

The Exercise Class timetable will be reduced over the Christmas period and can be found here.

Our swimming pool timetables can be found here.

Parking will be available at any time for customers on days with reduced opening hours (December 24th – January 2nd). Members who have registered their car can benefit from unlimited parking during these days, and all other members or pay as you go customers can use a 3 hour free parking code at any time during these days.

 

Why not take advantage of our special December Deal and train for a bargain this Christmas?

December deal 2018

 

The Edge features again at the National Fitness Awards

Sport & Physical Activity, The Edge has been shortlisted for the fourth year in a row at the National Fitness Awards, this time in the category of Education Facility of the Year.

The National Fitness Awards is an annual event which recognises excellence and achievement in gyms throughout the country. The Education Facility of the Year category is aimed at gyms which are based within a school or college or on a university campus.

Shortlisted gyms have all been scored on being able to offer a  wide range of excellent facilities, with staff engaging with students, staff and the wider community; successfully spreading the positive word of health and fitness to the younger generation. Judges have shortlisted Sport & Physical Activity and scored The Edge highly based on the rage of equipment and group classes available, as well as how as a service we are able to support a range of sports clubs and elite athletes, and how The Edge facility enhances the experience of those living and working on campus.

James Buckley, Physical Activity, Health and Wellbeing Manager had to say …

The National Fitness awards are one of the most highly respected, independent and sought after awards in the Health and Fitness industry so to be shortlisted again, this time in the newly established Educational category is fantastic! The shortlisting panel were particularly impressed by our commitment to customer service excellence across the breadth of services on offer, and our integrated, inclusive, and collaborative approach to delivering Physical Activity, Health and Wellbeing services as part of a whole-university approach of supporting students, staff and the wider community in becoming more Physically Active.

The final results will be announced this Friday 30 November at the awards ceremony held at The Athena in Leicester.

Online Booking System Upgrade

The Edge

Please be aware that we are upgrading our online booking system on Thursday 31st August at 09:00This necessary work should last between 1 and 2 hours.

If you would like to book on to a class or book a court during this time, please call the Reception Team on 0113 343 5095 and they will be able to assist with your booking.

 

We hope this doesn’t cause too much disruption as we implement these essential software upgrades.

Educational Workshop

Want to take your lifting to the next level? Want that extra bit of confidence when next in the gym?

We are launching a brand new, first of its kind Educational Workshop for lifters of all abilities in early May.

The workshop will cover an in-depth technical breakdown of the Squat, Bench Press and Deadlift with expert guidance on how to target sticking points and limiting factors for each lift. The workshop will also look at programme design by drawing on some of the best training systems from around the world. There will also be time within the workshop to get involved in a coaching clinic where you can receive expert coaching on your personal lifting technique.

By attending this workshop our expert Leeds Sport Strength and Conditioning Coaches* will teach you how to enhance your training to make those optimal gains in strength and become more equipped to overcome those performance plateaus.

Details:

When – Sunday 7th May, 9am-1pm

WhereThe Edge, Strength and Conditioning Room

How much – Only £20 per person (Edge members). £25 (non Edge members). This is an introductory offer with limited spaces available so make sure to book on quick.

Other – The workshop will a mixture of taught theory and practical education so gym kit is required.

To book onto the workshop please contact The Edge reception on 0113 343 5095, email edgereception@leeds.ac.uk or visit in person.

 

*The course will be taught by competitive powerlifter and UKSCA accredited Strength and Conditioning Coach – Chris Baldwin. Chris has a current powerlifting total of 665kg.

 

Brand New Member Benefit!

The Edge is excited to announce a brand new member benefit for all of our members; special offers for LEEDS TOTAL WARRIOR!

Join 20,000 Warriors for the pinnacle of obstacle racing, providing the greatest courses set in the finest venues.  Leeds Total warrior takes place on Sat 24th and Sun 25th June 2017 and we are pleased to be able to offer The Edge members some special offers including discounted entry (Sunday only), a free place offer (Saturday only) and discounted/free entry for volunteers.

 

Discounted Entry at £50 – Sun 25th June only

Members of The Edge can receive a special discounted entry for the Leeds Sunday Total Warrior event paying just £50 (plus booking fee). All you need to do is enter the promo code TheEdge at checkout.*

 

Free Place(s) Offer – Sat 24th June only

For those wishing to enter on Saturday 24th June, why not recruit your mates and make the most of The Edge special Free Place offer for teams.*

Team of 10 = 1 free place

20+ team = 2 free places

30+ team = 3 free places

and so on…

Free places can be claimed by emailing thechief@totalwarrior.co.uk.**

 

Total Warrior Volunteer Offer

  • Volunteer for 1 day at Total Warrior and receive a 50% Discount (off the current individual price) to a future event
  • Volunteer for 2 days and receive a Free Entry to a future event.

To take advantage of this offer, please email thechief@totalwarrior.co.uk for further details. To find out more about TW volunteering, or to apply, please go to the ‘Volunteers’ page on the TW website.

 

To Find out more about Total Warrior or to sign up, please click here!

*Special offer is valid until the final entry closes for the event and is only available for the Leeds Sunday event.  To use TheEdge promotion code, Warriors need to select Leeds Sunday, click the ‘Enter promotion code’  then click ‘Apply’.  An Edge50 Ticket will then appear.

**To claim your free place(s) please email thechief@totalwarrior.co.uk.  You must have other team members signed up to be able to claim your free place(s).