Welcome to Sport & Physical Activity at the University of Leeds
The Sport & Physical Activity Service at the University is responsible for the University’s sports facilities and development programmes. Our staff team comprises of some 100 people committed to delivering the highest levels of service to our customers.
Getting involved does not require you to be a ‘sporty’ person. Many thousands of our students each year try something new, learn a new sport or take up an activity. You don’t have to be a member, come and try it first and see if you enjoy it.
We provide for all levels to enable you to improve your health and wellbeing. Something for the beginner, recreational sport for fun with a little competition and more serious sport including support for the very top athletes. Think about what level you want to start at and navigate around our site to find what’s right for you.
The University’s own facilities and programmes delivered in partnership with the University Union are designed specifically to serve your needs. Take advantage of:
• our location on campus
• our value for money
• quality facilities, including The Edge, the new £12.5M fitness, sport and wellbeing facility
• the huge range of opportunities available in many different activities
We are delighted to announce that Sport & Physical Activity has achieved the Customer First Standard.
This is a reflection of our efforts as a service to put the customer at the heart of what we do and deliver a first-class customer experience.
Customer First is the national standard which assesses and recognises excellence in meeting customer expectations on a consistent and regular basis. The process to achieve Customer First recognition is rigorous, however, Sport & Physical Activity proved that it is providing high levels of customer service by maintaining compliance against all 32 standards covering Customer Relationships, Market Awareness and People Management.
The Assessor noted a number of areas of good practice, including our commitment to market research, customer consultation and feedback.
Head of Sport Rob Wadsworth “I am delighted that Sport & Physical Activity has achieved Customer First recognition for the first time. Achieving the standard demonstrates that our dedicated team of staff are committed to putting our customers first and to making a positive difference to the service we provide.”
Being Green at The Edge
We are committed to taking an active role in reducing our environmental impact and work collaboratively with the University Sustainability Team to do this.
Following on from successfully achieving Bronze and Silver previously, we’re proud to announce that in June 2014 the Sport & Physical Activity Service was awarded a ‘Gold Green Impact’ at the recent Sustainability Awards.